Tech Support Calls

We are in the process of reviewing our support call procedures in order to make sure that we are meeting the needs of you, our customers. In the meantime, here are a few helpful hints to ensure quality support.

1. You may reach us during our business hours (8:30 am - 6 pmi, Monday - Friday) toll free at 1-888-276-4376. If all of our representatives are busy when you call, please leave a message - we will get back to you as soon as possible. You may also reach us via email at support@portbridge.com.
2. When you place a support call, please try to be in front of your PC and be prepared to give the following information:

• Name and Account Type
• Operating System Type and Version
• Windows Type and Version
• Internet Software and Version
• Modem Brand, Speed and Comm Port
• Nature of the Problem
• Any Error Messages You've Received, Word for Word